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Privacy Policy

At ContactDirect we understand that our system is built upon a foundation of trust. ContactDirect, therefore, commits a tremendous amount of human, technical and financial resources in order to ensure that your data is always handled with the greatest care and security. The following Privacy Statement contains a detailed description of our privacy and security policies. As a Member of our Service, this Statement is a part of the Agreement you entered into with us when you registered.

"Seal" Programs
ContactDirect believes in self-regulation by the Internet industry, and participates in various privacy certification, or "seal" programs, to address the need for privacy, security, and trust on the Internet. Certification seals are displayed throughout our site. We will join other "seal" programs as they become standard.

Registration Information
We use the Registration Information to (1) create a ContactDirect account for you; (2) send you information about our company and limited amounts of promotional material from some of our Alliance Partners (you may opt-out of receiving future mailings; see the choice/opt-out section below); and, (3) contact you about Service updates when they occur or to notify you of changes to the Agreement. We use unique identifiers to verify your identity in case you forget your password and to process billing transactions. We use financial information, such as credit card information, to bill a Member for the Services. We may disclose personally identifiable information about you, including unique identifiers, in order to process credit card transactions or other billing or financial related matters.

Data Confidentiality
ContactDirect will not willfully or knowingly sell, trade, rent, disclose or make available (1) personally identifiable information about you, your employees, co-workers, or clients; or, (2) information about any of your business relationships with your customers, clients, vendors, partners or anyone else to any third party without first receiving your permission. There are two (2) exceptions to this statement: 1) When we believe in good faith that the law requires us to reveal such information or it is necessary to reveal such information in order to protect our rights or property; or 2) When we expressly tell you in this Statement, the Agreement or at the time we collect the information that we will reveal such information to third parties.

ContactDirect does not monitor, and has no obligation to monitor, any transmission, use, or storage of information. However, we may prepare and disclose any information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (a) comply with the legal process; (b) enforce this Statement or provisions of the Agreement; (c) respond to claims of third parties; or (d) protect the rights, property or safety of us, our Members, and the public. We may do any or all of this without notice to you. In addition, we reserve the right to delete, move or edit any information and/or to require you to delete, move or edit any Information that violates our policies.

To protect our Members data while it travels over the Internet, all communication between our clients and ContactDirect servers is encrypted. Proper technologies and procedures are installed to ensure that the data remains secure once it reaches our servers. Our policies include regularly scheduled back-ups, physical protection of our servers, firewalls, and other technical protection measures. While we cannot guarantee that a break-in will never occur, we will continue our pro-active stance in this area, implementing best-in-class security measures as they become available.

E-mail Policy
Our policy is to immediately stop sending e-mails to any Member who requests that he or she be deleted from our mailing list. To be removed from our mailing list, please forward the offending email to Remove@ContactDirect.com

Password Protection
If, as a Member, you forget your password, you should go to www.ContactDirect.com (home page) and click the "forgot your password" link and follow the prompts. Otherwise, please contact us at Support@ContactDirect.com or by phone at 757-599-4644 so that we may help you retrieve your password.

Virus Protection
We have "digitally signed" our application using industry-standard signature technologies to protect against viruses or manipulations

Sharing Informations with Other Members
One of the key features of the ContactDirect Service is the automatic updating of information in a secure and controlled environment. In each case, the Member decides not only who will receive the information, but also precisely what information he or she will share with each person selected. Our system is specifically designed to give Members the greatest level of control over exactly who receives their information.

Account De-Activation
As a service to our Members, we provide them with the ability to close their account and permanently delete their data. We advise Members to choose this feature with care, as it will result in the irretrievable loss of all of their information. To request this service, please send an email to Support@ContactDirect.com

IP-Addresses
ContactDirect tracks your IP address to help administer our Site, diagnose problems with our server, and gather demographic information about the usage of our Site and Services.

Cookies
ContactDirect uses cookies to (1) save your password so you do not have to re-enter it each time you log in; (2) deliver content specific to your interests; and (3) keep track of your Account input/output while you are using our Services or visiting our Site. If you set your browser to reject cookies, you will not be able to access or use our Services.

Links to Other Web Sites
Our Site and Services contain links to other Web sites. This Privacy Statement only covers our Site; it does not apply to any other Web site, including those Web-sites that we provide links to, or our Alliance Partners. We are not responsible for the privacy practices or the content of other Web sites or our Alliance Partners. Please check the privacy statement of a Web site prior to using it.

ContactDirect Alliance Partners
We have selected a handful of other companies to provide content or services that may enhance your experience ("Alliance Partners"). In order to make your entire experience seamless to you, we pass along some information about you to our Alliance Partners so that the Alliance Partner can provide you with information and services of interest to you. We pass only the information that is required for the Alliance Partner to provide the requested information or service.

Alliance Partner Policy
ContactDirect offers Members access to a range of contact-specific information and services, such as local maps, driving directions, local weather conditions, currency exchange rates, etc. These features are provided in part by third-party sites. We are making a continued effort to ensure that our affiliates are trustworthy and reputable sites. We cannot, however, guarantee every aspect of the Member experience on third-party sites. If you experience problems or difficulties with the service provided by any ContactDirect affiliate, please let us know by e-mailing us at Support@ContactDirect.com

Use of Aggregate Data
We use aggregate data to track server usage patterns. Examples of aggregated data include total Members, Member geographical locations, length of use, etc. Aggregate data tracking is necessary to prepare our technical infrastructure for the numbers and types of Members we are expecting, and to communicate Member totals and patterns to affiliates who provide our Members with information and services. However, we would like to reiterate that this refers only to aggregate data and we never disclose personal, identifying information.

Web Site Tracking
ContactDirect may track the movements of Members through our web site so that we can provide information to resellers of our products or services. We may also maintain records of the movements of visitors anonymously. That is, we may see and record the fact that a Member moved from the home page to the products page without explicitly knowing the identity of that Member.

Reporting Abuse
ContactDirect will not tolerate any abuse of its system. If you have detected any form of abuse within our site, please let us know at Support@ContactDirect.com

If at some point in the future, there is a change to our information usage practices that affects your Personnally Identifiable Information, we will notify you by email of the relevant changes. At the time of this message, you will be able to opt-out if this information usage by sending a message to Support@ContactDirect.com. You should also check this posted privacy statement for changes.

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Jim Rorie
Director of Business Development
ABC Research


"We continue to get 2-3 new customers every month from ContactDirect's service. When we have the opportunity to make these new customers clients for life, our business grows significantly. I can't say enough good things about ContactDirect. It has a permanent place in our marketing mix. "


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